Shipping policy
For all orders placed on monin.com
- Free ground shipping restricted to Contiguous United States only. $40+ orders in contiguous US only qualify for Free Shipping.
- The majority of our shipments are sent via FedEx.
- Orders containing pumps only are eligible for USPS shipping.
- We do not ship to APO or PO Boxes.
- You must have a physical street address to qualify for shipping.
- Orders that ship free are not guaranteed to arrive in a specific time frame.
- Shipping is not available to Mexico.
- All orders placed on the monin.us site are for delivery only in the contiguous United States. NO export documentation will be provided unless the product is purchased directly through the MoninExport Department. For an inquiry outside of the US, please see the contact information below and our team will get back to you within 24-48 hours.
- Latin and South America: export@monin.com
- Greater China: enquiries-china@monin.com
- Europe, Middle East, India, Africa: export-france@monin.com
- Asia, Australia: enquiries-asia@monin.com
How soon will you ship my order?
- In most cases, free ground shipping orders will be processed and shipped within 2-3 business days—not including weekends or holidays.
- Packages are not shipped on weekends or holidays.
- Expedited orders received and processed before 12 p.m. EST (Monday through Friday), excluding holidays, will ship that same day.* Please note: No weekend delivery is available.
- Expedited orders received after 12 p.m. EST, Saturday or Sunday, or during a holiday, will be shipped out the next business day.*
- *Our team strives to ship orders out as quickly as possible, but due to occasional high volumes, this turnaround may be delayed. We will do our best to contact any customer whose expedited request cannot be shipped in the timeframe stated above.
- Listed below are the terms and conditions set by Monin, Inc. regarding the return of product purchased on the internet at monin.us